← Human Leaders Academy
Executive CourseLeading with Morabeza
Customer Experience and Human-Centred Service
Managers, supervisors and customer-service teams in the public and private sectors.
- Course hours
- 20h · curso intensivo
- Format
- In person · Hybrid
- Next edition
- On request
Programme themes
- 01Service culture
- 02Journey and personas
- 03Communication and empathy
- 04Complaints
- 05Experience indicators
Expected outcome
Journey map and service improvement plan.
Trainer
Trainer selected by Human Leaders Academy
- Pricing
- Indicative figures, shown excluding VAT and subject to confirmation of schedule, format and trainer.
- Class sizes
- Corporate prices are generally calculated for groups of up to 20 participants.
- Included
- Brief diagnosis, pedagogical preparation, digital materials, facilitation and certificate of participation.
- Not included
- Venue, catering, interpretation, travel, accommodation, special technical resources or licences.
Investment
On request